FAQs

What is the return policy?

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In the unlikely event that you are dissatisfied with your purchase, please follow our simple returns procedure. This can be found on our Returns policy page.

What personal data we collect and why we collect it

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Contact forms

Information submitted through the contact forms on our site are sent to our company email.

Cookies

Our site uses the following cookies:

• Google Analytics cookies – these are set for monitoring and tracking visitors behavior on the site.
• WordPress logged-in cookies – these are used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
• Toolset plugin cookies – this is used by our Toolset plugin (Toolset Types, Module Manager, and Toolset Forms) to properly provide functionality based on user status.
• Limit Login Attempts cookies – this is used by the Limit login attempts plugin to provide brute force security in logins by monitoring user cookies.

Embedded content from other websites

Articles on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.

Analytics

On this site, the only analytics gathering service we use is Google Analytics, as explained in the Cookies section above.

What should I do if I haven’t received my products?

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If you have not received your package within 7 working days, please check your parcel tracking. This will be sent with your dispatch confirmation email. If you still cannot locate your package using this information, you can contact our customer service team.

What should I do if I received the wrong product?

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If you think you have received the wrong item in your order, please contact our customer service team.

When will I be charged?

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When placing your order online you will be charged when this order has been received by us. You will receive a confirmation email from ourselves.

When will I get my refund?

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Provided the goods are in their original condition and packaging and unused, we will issue a refund within 4-15 working days of the item being received by us. This refund will be issued to the original method of payment.

Which payment methods do you accept?

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We accept credit/debit cards, including Mastercard, & Visa, FPX/online banking, E-wallet payment solution.

Why is my order delayed?

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