FAQs

Frequently Asked Questions

You have to upload your file to us after you have login to our ePrinting System.

Please click here for process duration.

Messages and information you send to us using the contact forms on this site are stored in our business account until you request us to remove them.

When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage of the return parcel. We strongly recommend you send it recorded post.

We strictly limit the collection and processing of your personal data, and to the best of our abilities we will work only with other organisations who do the same.

We protect customer data with the following site features:

  • We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
  • Databases are sanitized (actual user personal details are removed) before deploying to development or testing environment.

In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.

If you are not satisfied with any product, please call our Customer Service within 1 week (7 days) of receiving your order. Please specify your order, and reason for dissatisfaction.

Our Customer Service department will review your request and work with you to meet your expectations.

PLEASE NOTE: We will only reprint or refund the cost of any product that fails to meet the conditions under the General Expectation on Printing Outcome. However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, OPRINT does not review artwork/documents for content or spelling.

You will receive the order confirmation email – to acknowledge we have successfully received your order.

For all our products, we accept the artwork in Adobe Acrobat Document (PDF), Jpeg, Tiff and eps only. Customer only needs to provide 1:1 measurement, 150dpi,
      CMYK color pdf, eps/tiff/jpeg file.

      DO NOT use Office software or paint software 

      DO NOT use pictures downloaded from the internet as there will be a chance that it may not be clear or picture might be pixilated.

      Recommended to consult a professional designer to handle the artwork, ensuring the artwork will meet the requirements. 

                          
       All artwork must include 2mm bleed for offset print, 5mm for digital print, for Large format printing or inkjet printing, no bleed require (if artwork is to run to
       edge of product)

Cash Advance serves as advance payment for your future orders. Each time you make an order, payment for it will be deducted from the cash advance in your account. You can reload your account whenever necessary.

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