You cannot cancel or change your order once submitted. Therefore please check your artwork and order details carefully before submitting them to OPRINT. We will not entertain any members’ request to change their order to another order of lesser, equivalent or higher value.
If you have detected an error only after submitting your order to us, it is your responsibility to contact our customer service immediately so that we can put your job on hold until you make the necessary amendments. In such a case, please note that there will be a delay in the completion and delivery of your goods. A job that is put on hold is referred to as a ‘Pending Job’ and all jobs listed as such must be resolved within 14 days by that member (beginning from the date of when Pending notice was given), or else the order will be considered null and void. In such a case, 20% of Advance Payment amount for that order will be deducted for handling charges and the balance credited back into that member’s account.
OPRINT will not be held responsible for any matter resulting from a member’s failure to contact OPRINT promptly or to convey the necessary instructions regarding his/her orders