Frequently Asked Questions
Can I cancel or change my order?
You cannot cancel or change your order once submitted. Therefore please check your artwork and order details carefully before submitting them to OPRINT. We will not entertain any members’ request to change their order to another order of lesser, equivalent or higher value.
If you have detected an error only after submitting your order to us, it is your responsibility to contact our customer service immediately so that we can put your job on hold until you make the necessary amendments. In such a case, please note that there will be a delay in the completion and delivery of your goods. A job that is put on hold is referred to as a ‘Pending Job’ and all jobs listed as such must be resolved within 14 days by that member (beginning from the date of when Pending notice was given), or else the order will be considered null and void. In such a case, 20% of Advance Payment amount for that order will be deducted for handling charges and the balance credited back into that member’s account.
OPRINT will not be held responsible for any matter resulting from a member’s failure to contact OPRINT promptly or to convey the necessary instructions regarding his/her orders
Can I change my design after submitting it?
No changes can be made to the artwork once submitted to OPRINT for printing. Only amendments required to correct and complete pending jobs will be accepted.
Can I exchange my product(s)?
Goods returned within 7 days that are unused and in their original packaging can be exchanged. Please contact us and provide detail on the returns form which items you would like to exchange.
Can I order my business card in other sizes?
No. Please follow our product sizes. These are the sizes that we highly recommend that serve majority needs.
Can I use OPRINT to print anything I want?
Yes you can, as long as what you are printing does not conflict with the Malaysian printing and publication law. OPRINT will not print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. OPRINT will not be responsible for any infringement of artwork content.
Do you offer artwork design services?
No. You have to create and upload your own design and we will do only the printing.
Does OPRINT provide artwork proof checking services?
No. You have to confirm the final artwork before uploading it to us for printing.
How can I keep track of my orders and my account balance?
You can login to your ePrinting accounts to check your order status, history and account balance.