Can I use OPRINT to print anything I want?
Yes you can, as long as what you are printing does not conflict with the Malaysian printing and publication law. OPRINT will not print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. OPRINT will not be responsible for any infringement of artwork content.
Will the color of my printed product match 100% to the original color of my artwork?
NO. It is a known fact within the printing industry that 100% process color accuracy is not presently possible with the current print technology. Therefore, even if a printing company were to employ highly experienced personnel including the latest press technology, the outcome of color of the printed product will always differ from the original artwork. The level of difference however is subject from printing company to printing company.
Can I order my business card in other sizes?
No. Please follow our product sizes. These are the sizes that we highly recommend that serve majority needs.
Can I change my design after submitting it?
No changes can be made to the artwork once submitted to OPRINT for printing. Only amendments required to correct and complete pending jobs will be accepted.
How do I send my artwork?
You have to upload your file to us after you have login to our ePrinting System.
What file format should I use to save my artwork?
For all our products, we accept the artwork in Adobe Acrobat Document (PDF), Jpeg, Tiff and eps only. Customer only needs to provide 1:1 measurement, 150dpi,
CMYK color pdf, eps/tiff/jpeg file.
DO NOT use Office software or paint software
DO NOT use pictures downloaded from the internet as there will be a chance that it may not be clear or picture might be pixilated.
Recommended to consult a professional designer to handle the artwork, ensuring the artwork will meet the requirements.
All artwork must include 2mm bleed for offset print, 5mm for digital print, for Large format printing or inkjet printing, no bleed require (if artwork is to run to
edge of product)
Does OPRINT provide artwork proof checking services?
No. You have to confirm the final artwork before uploading it to us for printing.
Do you offer artwork design services?
No. You have to create and upload your own design and we will do only the printing.
How do I change my account settings?
Once you have logged into your account you can manage all your account settings by clicking the relevant option on the left navigation of your My Account Page.
How do I create an account?
You can create an account by clicking register on top of website. Once you have completed this online form you can log into your online acco
What emails will I receive regarding my order?
You will receive the order confirmation email – to acknowledge we have successfully received your order.
Can I exchange my product(s)?
Goods returned within 7 days that are unused and in their original packaging can be exchanged. Please contact us and provide detail on the returns form which items you would like to exchange.
What should I do if I do not receive my order within the estimated delivery date?
Call our Customer Service at 603-8061 1887 to check your order status.
What do I do if I am dissatisfied with my order?
If you are not satisfied with any product, please call our Customer Service within 1 week (7 days) of receiving your order. Please specify your order, and reason for dissatisfaction.
Our Customer Service department will review your request and work with you to meet your expectations.
PLEASE NOTE: We will only reprint or refund the cost of any product that fails to meet the conditions under the General Expectation on Printing Outcome. However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, OPRINT does not review artwork/documents for content or spelling.
How can I keep track of my orders and my account balance?
You can login to your ePrinting accounts to check your order status, history and account balance.
Can I cancel or change my order?
You cannot cancel or change your order once submitted. Therefore please check your artwork and order details carefully before submitting them to OPRINT. We will not entertain any members’ request to change their order to another order of lesser, equivalent or higher value.
If you have detected an error only after submitting your order to us, it is your responsibility to contact our customer service immediately so that we can put your job on hold until you make the necessary amendments. In such a case, please note that there will be a delay in the completion and delivery of your goods. A job that is put on hold is referred to as a ‘Pending Job’ and all jobs listed as such must be resolved within 14 days by that member (beginning from the date of when Pending notice was given), or else the order will be considered null and void. In such a case, 20% of Advance Payment amount for that order will be deducted for handling charges and the balance credited back into that member’s account.
OPRINT will not be held responsible for any matter resulting from a member’s failure to contact OPRINT promptly or to convey the necessary instructions regarding his/her orders
How long does it take to process my order?
Please click here for process duration.
How do I confirm my order?
You are required to select all the necessary information of your order, including attaching your artwork, selecting the material type, printing requirement and finally, click on the Upload button to send the order to us.
How do I place my order?
All orders can be made online through our website. Before placing your order, you have first our Member. Upon completing the sign up procedure, you will be given one account to access to our ePrinting system. You can use the account to place the order.
How do I report a billing error to OPRINT?
Send us an email or call our Customer Service for reporting the error. Describe the problem to us and we will get back to you as soon as possible.
Will OPRINT invoice my customers?
OPRINT only deals directly with Members. As such, we will only issue invoices to you and not to your customers.
Will I get any invoice for my order? And how will I get it?
You can trace your order and print your invoice by accessing your main account Order History.
Will I get an official receipt for my reload?
You can print out the receipt from your Top Up History.
What is the purpose of cash advance?
Cash Advance serves as advance payment for your future orders. Each time you make an order, payment for it will be deducted from the cash advance in your account. You can reload your account whenever necessary.
What is the recommended amount to reload into My OPRINT Account?
The minimum reload amount is RM50.00. Extra charges for banking fees (if required) is to be borne by the member if payment is less than RM50.00.
How do I reload my ePrinting account?
For Cash Deposit, 3rd Party Funds Transfer or cheque, please bank in or make cheque payable to OPRINT SDN. BHD. : • Maybank , account number 5128 8406 4029
How do I pay for my order?
OPRINT is practicing prepaid system. In order to join as OPRINT Member, you need to deposit at least RM50 (Reloaded amount must be rounded up RM 50s. i.e: RM50s, RM100s, RM150s etc.) into your ePrinting account as your cash advance to begin with. Each time you make an order, the payment for it will be deducted from the cash advance in your ePrinting account. Therefore you must have sufficient funds in your account to pay for your order. You may top-up/reload your account anytime.